FAQ

SHIPPING

How do I track my order?

Once your order is ready to be shipped you will receive an email notification with your Tracking #. Please allow 5-7 days for processing on all orders unless orders are preorders. 

Why hasn't my international item been delivered to me yet?

International orders are subjected to clear customs. Depending upon volumes at customs, delays may occur. 

If you track your item online and the status shows it is with customs, please note we cannot intervene, but will be delivered by the carrier promptly upon release. 

RETURNS/EXCHANGES

All LuxeKill products are eligible for Exchange or Store Credit only.

LuxeKill LLC reserves the right to reject the returns of goods which are not returned in accordance with our Delivery & Returns Policy. 

Luxe Kill wants our customers to be completely satisfied with their purchases. We understand that online shopping can be tricky, so we're here to help you get your order correct!

Please try-on all pieces with undergarments.

RETURNS

Thank you for supporting LuxeKill. All swim is eligible for exchange or store credit within 7 days of delivery if the tag is still attached, stain/odor free and sanitary seal still in place and our cord is still attached.

INSTRUCTIONS:

  1. Please try-on all pieces with undergarments.
  2. EMAIL cs@luxekill.com WITH THE FOLLOWING:
  • Clear image of product with tag and sanitary seal attached
  • Order number
  • Reason for exchange
  • Requested  new item (name and size)
    1. Please allow 24 to 48 hours to receive a return label.
    2. Once returned item is received, it will be inspected and new item will be shipped. 
    3. Items must be returned in original packaging, within 14 days.

     

    Please note: EXCHANGES MAY TAKE UP TO 7-14 BUSINESS DAYS FOR COMPLETION.

    Luxe Kill will issue a return label for all domestic US returns.

    All international returns are responsible for shipping the returned item/items to the address provided. We will not take responsibility for lost returns.

     

    TERMS & CONDITIONS OF RETURNS

    - No refunds will be issued. All Luxe Kill products are eligible for Exchange or Store Credit - No Exceptions.

    - All SALE products or discounted items are final sale no returns no exchanges.

    -  We do not reimburse for International return/exchange shipping. All international store credit returns are given the full price value of the item minus the shipping cost of the order.

    - Faulty garments. If you across a fault in your item which you deem to be a manufacturing fault & not a customer care fault. Please contact our customer service team cs@luxekill.com with a photo so we can assess the issue & establish a mutual happy outcome.

     

    RETURN FEES & PENALTIES

    If items are received back with removed, tampered with or in a non resealable condition you will incur a $20 fee which will be deducted from your item cost for the damages of the items condition as we can not add this item back to our inventory which is a company loss & a store credit will be issued. Legally we are able to refuse to refund a customer for hygiene related issues.  

     

    CUSTOMS IMPORT DUTY & TAXES

    PLEASE BE AWARE THAT MELISSA SIMONE IS NOT LIABLE FOR CUSTOMS CLEARANCE FEES IN YOUR COUNTRY NOR ARE WE RESPONSIBLE FOR HOLDING TIMES OF PACKAGES BY CUSTOMS.

    OUR PRICES ON OUR ONLINE STORE DO NOT INCLUDE RELEVANT OVERSEAS DUTIES AND OTHER CUSTOMS CHARGES YOU MAY INCUR WHEN PURCHASING AND IMPORTING TO YOUR COUNTRY.

    THESE COSTS ARE DETERMINED BY YOUR LOCAL CUSTOMS OFFICE AND ARE OUTSIDE OF OUR CONTROL. PLEASE FAMILIARIZE YOURSELF WITH YOUR COUNTRY'S CUSTOMS CHARGES AND LEVIES PRIOR TO PLACING AN ORDER.

    LUXE KILL IS NOT RESPONSIBLE IF CUSTOMERS ARE NOT NOTIFIED BY THEIR COUNTRY'S POSTAL AUTHORITY THAT ITEMS ARE AWAITING PAYMENT OF CUSTOMS DUTIES AND TAXES. PLEASE KEEP AN EYE ON YOUR SHIPMENT WHEN TRACKING NUMBER IS PROVIDED TO AVOID DELAYS.

    If you choose to reject/refuse delivery due to customs fees there will be a $25 return fee deducted from your refund to cover return shipping due to your refusal.

    All items are to be signed for by your postal service. If you are not home to receive your package, have no one else to sign for the item and have not organized an alternative way to collect your package, and your item is returned to us this $25 fee will occur.
    We will not pay for your return shipping this is the customers responsibility.

     

    SALE PERIODS

    Sale period items are FINAL SALE. 

    Please allow up to 5-10 business days for your order to be processed due to high order volumes.

    - Due to high volumes of orders/emails during sale periods- if wrong items are ordered during sale periods we can not take responsibility for changing the order before pick up of shipment.

    - If your order is shipped before your customer service email is checked it is the customers responsibility to return the incorrect items purchased.

    - Once a sale order is placed we can not add or remove items to or from the current placed order. A new order will have to be placed for additional items & items not wanted will have to be returned.

    - Sale discounts can not be redeemed outside the advertised sale dates & times.
    If orders are placed before or after the sale times we can not reimburse you for the sale difference.

    -If you are to return a sale item for store credit we can not honor the previous sale discount to repurchase new/exchange items. New purchases with store credits are to be used with current prices & current valid offers.

    EXTRA

    Original shipping charges are non-refundable.

    Online Store Credit can only be used online at luxekill.com -

    Any purchase amounts that exceed the value of the online store credit will require an additional method of payment for the remaining balance due.

    Online Store credit never expires.

    Online Store credit is provided in U.S. Dollars.

    For more information about Online Store Credit, please contact cs@luxekill.com

    Gift cards, e-gift certificates, cosmetics, jewelry, and final sale merchandise may not be returned for a refund, credit, or exchange; unless received damaged, defective, or the wrong item(s) shipped.

    For any additional inquiries regarding returns please email our Customer Service team at cs@luxekill.com or 4706376950